club ph Privacy Policy – How Your Personal Data Is Protected

1. Information We Collect

When you register and use the club ph platform, we collect certain personal information that is necessary to operate your account and provide our services. The types of information we collect include:

• Registration details: Your full name, date of birth, email address, and contact number provided during sign-up.
• Identity verification documents: Government-issued identification may be requested to verify your age and identity in accordance with Philippine regulatory requirements.
• Payment information: Details related to deposits and transactions processed through the platform, including payment method type and transaction history. We do not store full card numbers or sensitive payment credentials.
• Device and usage data: Information about the device, browser, and IP address used to access the platform, along with session activity and game history.
• Communications: Records of any messages or enquiries you send to our support team.

We collect only the information that is reasonably necessary to deliver a secure, compliant, and personalised experience on the platform. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To create and manage your account, verify your identity, and process your transactions securely.
• To comply with Philippine regulatory obligations, including age verification and anti-money laundering requirements.
• To provide customer support and respond to your enquiries in a timely and accurate manner.
• To monitor platform activity for fraud prevention, security purposes, and responsible gaming compliance.
• To improve the platform's features, performance, and overall user experience based on aggregated usage data.
• To send you important account-related notifications, such as transaction confirmations and security alerts.

We do not use your personal information for unsolicited marketing communications without your consent. We do not sell, rent, or trade your personal data to third parties for their own commercial purposes.

3. Data Sharing and Disclosure

club ph does not share your personal information with third parties except in the following limited circumstances. We may share data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification services, strictly under confidentiality agreements and only to the extent necessary to perform their functions. We may also disclose information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to a successor entity, subject to the same privacy protections described in this policy. All third parties with whom we share data are required to handle your information securely and in accordance with applicable law.

4. Data Retention and Security

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required byPhilippine law and our internal data governance policies. We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews of our systems and processes. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential at all times. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to protect your information.

5. Your Rights Under Philippine Data Privacy Law

As a registered player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of your data where processing is no longer necessary or lawful, and the right to data portability where technically feasible. To exercise any of these rights, please reach out to our support team using the contact details provided on the platform. We will respond to all verified requests within a reasonable timeframe in accordance with applicable law.

6. Cookies and Tracking Technologies

The club ph platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather aggregated analytics about how the platform is used. Cookies are small text files stored on your device that help us remember your preferences and keep you logged in securely during your session. We use strictly necessary cookies that are essential for the platform to function, as well as analytical cookies that help us understand usage patterns and improve our services. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. You may adjust your browser settings to refuse or delete cookies at any time, though doing so may affect the functionality of certain features on the platform. By continuing to use the platform, you consent to our use of cookies as described in this policy.

7. Children and Age Restrictions

The club ph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from anyone under the age of 21. During the registration process, we require players to confirm their age, and we may request identity verification documents to validate this. If we become aware that personal information has been collected from a person under the minimum age requirement, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to monitor the online activities of minors and to make use of available parental control tools to prevent access to age-restricted platforms.

8. Changes to This Privacy Policy

club ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When material changes are made, we will notify registered players through the platform or via the contact details associated with their account. The date of the most recent update is indicated at the top of this page. Your continued use of the platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions about this policy or how your data is handled, please visit our FAQ page for further guidance.